Our Policies

Return and Refund Policy

At Cyan Imprint, every item is crafted with care and intention, using quality materials and attention to detail. As a small business specializing in made-to-order, limited-run, and often personalized goods, all sales are final.

We do not accept returns, exchanges, or issue refunds unless an item is received damaged, defective, or with an error on our part.

🚫 No Returns or Exchanges

Because many of our items are made just for you — whether personalized, seasonal, or custom-made — we cannot accept returns due to size, color choice, or change of mind. This policy helps protect the integrity of our products and prevents misuse.

We appreciate your understanding and encourage you to reach out before placing your order if you have any questions about sizing, materials, or customization options. We’re happy to help!

📦 Damages or Order Issues

We want you to be thrilled with your order. Please inspect your items upon arrival, and contact us within 3 days of delivery if:

Your order arrives damaged
You receive the wrong item
There is a clear mistake in customization

To resolve an issue, email us at support@cyanimprint.com with the following:

A photo of the item
A photo of the packaging
Your order number
A brief description of the issue

If the issue qualifies, we will arrange a replacement or offer store credit at our discretion. Items sent back to us without prior approval will not be accepted.

🧾 Non-Returnable Items

All items are considered final sale, including but not limited to:

Custom or personalized products
Seasonal, holiday, or event-based items
Sale or clearance items
Gift cards

Due to hygiene and safety standards, we also do not accept returns for:

Drinkware (cups, tumblers, mugs)
Apparel or accessories worn close to the body
Items used or washed

🔁 Exchanges

We do not offer direct exchanges. If your item qualifies for replacement due to damage or error, we will process a replacement at no cost. We do not exchange for size, color, or design changes once an order has been placed.

💳 Refunds (If Applicable)

If a refund is issued (in rare cases where approved), it will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to reflect the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at support@cyanimprint.com

🙏 Final Note

We're a small, family-owned business that genuinely cares about every order. This policy is designed to keep things fair for all customers while protecting the quality and uniqueness of the products we create.

Thank you for supporting handmade, intentional goods. 💙

Shipping Policy

Last Updated: May 11, 2025

1. Order Processing

Turnaround: All orders are prepared and handed off to our carriers within 2–3 business days (Mon–Fri, excluding holidays).
Order Confirmation: You’ll get an email as soon as your order is placed—and another with tracking info once it ships.

2. Shipping Methods & Rates

Method	Transit Time (Est.)	Cost*
Standard (USPS)	4–7 business days	$5.95
Expedited (UPS 2-Day)	2–3 business days	$12.95
Express (FedEx Overnight)	1 business day	$24.95

*Actual rates may vary slightly at checkout based on weight and destination.

Tip: Combine multiple items into one order to save on shipping fees!

3. Shipping Destinations

We ship to all 50 U.S. states and U.S. territories. We do not currently ship internationally.

4. Tracking Your Order

Once your order ships, you’ll receive:

A tracking number via email.
A link to the carrier’s tracking portal.

Use that link to monitor your package in real time.

5. Lost, Stolen or Delayed Packages

Delayed? If your package hasn’t arrived by the estimated date, email us at support@cyanimprint.com.
Lost or Stolen? Once the carrier marks it delivered, ownership transfers to you. We’ll help you file a claim, but replacements or refunds are at our discretion.

6. Incorrect Address & Re-Shipping

Please double-check your shipping address at checkout!
If a package is returned because of an invalid or incomplete address, you’ll cover the cost to resend it. We’ll notify you and provide a quick-pay link for the re-shipping fee.

7. Multiple-Item Orders & Split Shipments

We strive to ship all items together, but occasionally back-ordered items may ship separately at no extra cost to you.

Questions?

📧 support@cyanimprint.com
📞 (949) 741-0040

Thank you for supporting small-batch, custom-made goods! 💙

Privacy Policy

Last updated: May 11, 2025

This Privacy Policy describes how Cyan Imprint (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cyanimprint.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

Category of Personal Information	Categories of Recipients
Identifiers such as name, e-mail address and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage Data	Business and marketing partners

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@cyanimprint.com.

Terms of Service

Last updated: May 11, 2025

OVERVIEW
Welcome to Cyan Imprint (“Cyan,” “we,” “us,” or “our”). Cyan Brides & Grooms operates as a division of Cyan Imprint—any reference to either means the same family business. By visiting or using this website (the “Site”) or placing an order, you (“you,” “your,” or “Customer”) agree to these Terms of Service (“ToS”). Read ’em carefully—if you don’t agree, please bounce now.

1. Eligibility & Account Responsibility

1.1 Age & Permission. You must be 18 years or older (or of majority in your jurisdiction) to buy or use our Site. If you’re signing up for a minor, you confirm you have parental or guardian permission.
1.2 Account Info. If you create an account, you’re responsible for keeping your login secure and for all activity under your account. Notify us immediately of any unauthorized use.

2. Purchases & Payment Terms

2.1 Pricing & Currency. All prices are listed in U.S. dollars. We reserve the right to change prices at any time, but we won’t jack up the cost on an order you’ve already placed.
2.2 Taxes & Duties.

U.S. Orders: Applicable sales tax will be calculated and collected at checkout based on the shipping address and current state/local tax rates. Shopify uses your configured tax settings to automatically apply the correct rate for each U.S. jurisdiction (e.g., New York vs. California).
International Orders: We do not collect VAT, import duties, or customs fees for shipments outside the U.S. You’re responsible for any such charges imposed by your country upon import.
2.3 Payment Methods. We accept all major credit/debit cards, Apple Pay, Google Pay, and Shopify Payments. Payment is captured at the time of purchase.
2.4 Order Confirmation. You’ll receive an email confirmation once your order is placed. This is not a shipping confirmation.

3. Custom & Personalized Items

3.1 All Sales Final. Custom-made, personalized, or made-to-order items are non-returnable and non-refundable. Double-check spelling, colors, and sizing before you click “Buy.”
3.2 Errors on Our Part. If we mess up—wrong name, typo, or damaged/missing parts—contact us within 3 days of delivery with photos, order number, and issue description. We’ll replace it or issue store credit. For full details, see our Return & Refund Policy.

4. Shipping & Delivery

4.1 Methods & Timeframes. We offer standard and expedited shipping via USPS, UPS, or FedEx. Delivery times are estimates; we’re not liable for carrier delays.
4.2 Shipping Address. You’re responsible for providing the correct shipping address. If a package is returned due to an incorrect or incomplete address you provided, you will be responsible for the additional shipping charges to re-ship the order.
4.3 Lost or Stolen Packages. Once the carrier marks an order “Delivered,” ownership transfers to you. We can assist with filing claims but are not responsible for theft or loss after delivery.

5. Return, Refund & Replacement Policy

5.1 No Returns or Exchanges. All sales are final—except for damage, defect, or errors on our part.
5.2 How to Request. Email contact@cyanimprint.com within 3 days of receipt with:

Photos of the damaged/incorrect item
Photos of the packaging
Order number and description of the problem
If approved, you’ll get a replacement or store credit. No unauthorized returns will be accepted.

6. Intellectual Property

6.1 Our Content. All Site content—text, graphics, logos, images, designs, and code—is owned or licensed by Cyan Imprint and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
6.2 Your License. We grant you a limited, non-exclusive, non-transferable license to view and download Site content for personal, non-commercial use only.
6.3 Your Designs & Submissions. If you submit any artwork, photos, or text (“Your Content”) for customization, you confirm you own it or have permission to use it. You grant Cyan Imprint a non-exclusive, worldwide, royalty-free license to use, reproduce, and display Your Content solely to fulfill your order and to feature it in our marketing (e.g., “customer galleries,” social posts).

7. Prohibited Conduct

You agree not to use our Site for any unlawful, fraudulent, or abusive purpose. This includes, but is not limited to:

Unauthorized scraping or harvesting of data;
Reverse-engineering our templates, code, or digital assets;
Submitting false or misleading customer reviews or “review extortion”;
Creating deep-fakes or AI-generated content that misrepresents our brand or customers;
Harassment, defamation, hate speech, or discrimination;
Impersonating Cyan Imprint or any individual;
Uploading viruses, malware, or other harmful code;
Any conduct that disrupts, degrades, or interferes with our Site or other users’ experience.

Violation will result in immediate termination of your account and possible legal action.

8. Third-Party Links & Tools

Our Site may link to or integrate with third-party sites or tools (payment gateways, social media, etc.). We don’t control those, aren’t liable for their content/practices, and make no warranties. Use them at your own risk.

9. Disclaimers & Limitation of Liability

9.1 As-Is. Our products, services, and Site are provided “as is” and “as available.” We disclaim all warranties—express or implied—including merchantability and fitness for a particular purpose.
9.2 Liability Cap. To the fullest extent permitted by law, our total liability under these ToS shall not exceed the amount you actually paid us in the 12 months preceding your claim.
9.3 No Consequential Damages. We’re not liable for lost profits, lost revenue, lost data, or any indirect or special damages—even if we’ve been advised they’re possible.

10. Indemnification

10.1 You agree to defend, indemnify, and hold harmless Cyan Imprint and our officers, directors, employees, agents, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of:

Your breach of these ToS or any referenced policy;
Your violation of any law or third-party right (intellectual property, privacy, etc.);
Your use of the Site, Services, or Submission of any Content.

11. Force Majeure

We won’t be liable for any delay or failure to perform resulting from circumstances beyond our reasonable control—e.g., acts of God, war, terrorism, strikes, natural disasters, or internet outages.

12. Governing Law, Jurisdiction & Consumer Rights

12.1 These ToS are governed by California law (excluding conflicts-of-law rules). Any dispute must be filed in the state or federal courts located in Orange County, California, and you consent to personal jurisdiction there.
12.2 Consumer Protections Carve-Out: Notwithstanding the above, nothing in these ToS limits or waives any rights you may have under mandatory consumer-protection laws in your jurisdiction that cannot be contractually overridden.

13. Severability

If any provision of these ToS is held invalid or unenforceable, the remainder will continue in full force and effect.

14. Entire Agreement

These ToS, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and us, superseding all prior agreements or communications.

15. Changes to Terms

We may update these ToS at any time—changes take effect when posted. It’s your responsibility to review them periodically. Continued use after updates means you accept the new terms.

16. Contact Information

Questions? Reach us at:
Cyan Imprint (dba Cyan Brides & Grooms)
📧 contact@cyanimprint.com
🏠 Laguna Niguel, CA 92677
📞 (949) 761-0549
Business Registration Number: FBN #20256711795 (Orange County, CA)

Contact Information

If you need to reach us, you can find us at:

Cyan Imprint (dba Cyan Brides & Grooms)
Laguna Niguel, CA 92677, United States
📧 contact@cyanimprint.com
📞 (949) 741-0040
Business Registration Number: FBN #20256711795 (Orange County, CA)